How Can We Help You?
Whether you have a question about PondStat, need assistance with your account, or want to discuss a multi-pond or professional setup, reach out to the appropriate PondStat team.
Choose the Right Contact
General Information
Questions about membership, features, multi-pond options, professional use, or how PondStat works.
[email protected]Technical Support
Help with your PondStat account, data entry, calculations, reports, or application access.
[email protected]Tell Us What You Need Help With
Choosing the appropriate inquiry type helps us direct your message and respond with the most useful information.
Questions About PondStat
Contact us if you want to learn more about how PondStat works, what information you can track, or what is included with membership.
- Membership questions
- Platform features
- Data inputs and calculations
- Getting started
Help With Your Account
Existing customers can request assistance with account access, application features, data entry, calculations, or reports.
- Login or account access
- Entering pond or fish data
- Tables and graphs
- Unexpected application behavior
Multiple Ponds or Professional Use
Contact PondStat to discuss access for multiple ponds, property portfolios, fisheries professionals, or pond-management companies.
- Multiple ponds
- Professional accounts
- Pond-management companies
- Client data access
How Can PondStat Assist You?
Complete the form and select the type of assistance you need. Providing clear details helps us respond with the most useful information.
Requesting Technical Support?
Include the email address associated with your PondStat account and describe what you were doing when the issue occurred.
- Identify the page or feature involved
- Describe what you expected to happen
- Explain what happened instead
- Include any error message you received
Help Us Understand What Is Happening
A few specific details can help the PondStat team identify the issue and respond more efficiently.
Login or Account Problems
If you cannot access your PondStat account, include enough information for us to identify the correct account.
- Email associated with the account
- Whether you can reach the login page
- Any error message displayed
- When the problem first occurred
Unexpected Results or Behavior
Tell us which pond, sampling session, calculation, table, or graph is involved.
- Page or feature being used
- Fish species or record involved
- What you expected to see
- What appeared instead
Include Your Device and Browser
Technical problems can sometimes be limited to a particular browser, device, or screen size.
- Desktop, tablet, or phone
- Windows, macOS, iPhone, or Android
- Chrome, Safari, Edge, or Firefox
- Screenshot of the issue when possible
Managing More Than One Pond?
PondStat can support multiple ponds, professional workflows, and pond-management companies. Contact us so we can understand how you plan to use the platform.
Multiple Ponds on One Property
Track each pond separately while maintaining an organized history for the entire property.
- Separate profile for each pond
- Independent fish and stocking records
- Individual water-quality histories
- Pond-specific tables and graphs
- Organized long-term property records
Fisheries and Pond-Management Professionals
Discuss a PondStat setup designed around the number of ponds, clients, and team members your organization needs to support.
- Multiple client ponds
- Organized historical information
- Accepted fisheries calculations
- Professional tables and graphs
- Owner and professional collaboration
Quick Answers to Common Questions
These answers may help you identify the information to include with your message.
Which email address should I use?
Use [email protected] for general information, memberships, multi-pond access, and professional inquiries.
Use [email protected] for help with an existing account or the PondStat application.
What should I include with a technical-support request?
Include the email associated with your account, the page or feature involved, what you expected to happen, what happened instead, and any error message you received.
It is also helpful to include your device, browser, and a screenshot when available.
Can PondStat support more than one pond?
Yes. PondStat can be configured to track multiple ponds separately. Use the contact form and select Multiple Ponds so we can learn how many ponds you need to manage.
Is PondStat available for fisheries professionals?
Yes. Fisheries professionals and pond-management companies can contact PondStat to discuss the number of client ponds, users, and professional workflows they need to support.
Can I share my PondStat data with my pond manager?
Yes. Pond owners are encouraged to share their information with their fisheries biologist or pond-management team. Contact PondStat if you need assistance arranging appropriate access.
Your pond is telling a story. Start tracking it.
Turn every catch into useful fishery information. PondStat handles the calculations and organizes the results so you can follow your pond’s progress with greater clarity and confidence.
One Pond
per year for one pond